Worcester regional food hub team picture

Operations Associate

Worcester Regional Food Hub is looking for an Operations Associate to join their team. This is a full time, hourly position with benefits. Email cover letter and resume to info@worcesterfoodhub.org

Reports to: Director

Direct Reports: N/A

Location: Worcester, MA

FLSA: Non-Exempt

FTE: 40  hours per week

Term: Employment at-Will

Salary: $15.00-$16.00 per hour

Organizational Overview
Designed to bolster a robust regional food system, the Worcester Regional Food Hub’s mission is to increase local food access and consumption and recruit, retain, and incubate local food entrepreneurs, collectively building healthy, sustainable, and just communities. Worcester Regional Food Hub is a fiscally sponsored project of Worcester Area Business Education Foundation.

Worcester Regional Food Hub is looking for an Operations Associate to join their team. This is a full time, hourly position with benefits.

  • Operate refrigerated box truck to pick up and deliver food; follow daily pickup and delivery instruction from Sales Manager; follow all Food Hub policies and procedures related to truck operation and food handling; complete timely and accurate records of food pickup and delivery; maintain truck log book; perform truck inspections; report any truck maintenance issues to Director;

  • Perform administrative tasks as assigned by the Director including maintenance of records and filing;

  • Assist Sales Manager with sales operations including packing, sorting, inventory and order entry;

  • Clean and sanitize kitchen surfaces and equipment according to approved food safety guidelines;

  • Clean grease trap monthly;

  • Safely operate and maintain warehouse and kitchen equipment reporting any issues to the Director;

  • Follow all Food Hub policies and procedures related to all aspects of food handling;

  • Maintain temperature, sanitation, and other logs required per Food Hub policies and procedures and by outside agencies, reporting any issues to the Director;

  • Perform quality control check of food;

  • Conduct oneself in accordance with the positive image of the Food Hub with all vendors, staff, volunteers, donors, and visitors;

  • Perform occasional tasks as assigned by the Director or Sales Manager, which may include:

  • Facility maintenance duties;

  • Count, stack, store, and tag product; rotate stock;

  • Perform other duties as assigned by the Director or Sales Manager, or as required to fulfill the operational needs of the Food Hub.

Special Requirements

  • Must have a valid MA license and maintain a safe driving record;

  • Must have a valid DOT physical card (WRFH pays for).

  • Position does not require Commercial Driver’s License (CDL);

  • Occasional evening/weekend work required.

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

  • Warehouse and driving experience preferred;

  • Must meet MA Department of Transportation physical exam requirements;

  • ServSafe Food Safety certification – training provided by Food Hub;

  • Effective organizational, communication and interpersonal skills;

  • Ability to work as part of a team, handle multiple tasks and meet deadlines;

  • Basic computer skills required;

  • Commitment to the Food Hub’s mission.

Physical Demands/Work Environment
The physical demands described here are representative of those for this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is required to:

  • Talk, hear and see in the normal range with or without correction;

  • Use hands or fingers, handle, or feel objects, tools or controls;

  • Move, traverse, sit, stand (usually for longer periods of time); reach with hands and arms; occasionally Ascend/Descend; and position self (to), move;

  • Occasionally lift and/or move up to 50 pounds;

  • The noise level in the work environment is usually moderate;

  • Job is not subject to significant occupational or environmental hazards. 

Worcester Regional Food Hub envisions a society grounded in the principles of social and economic justice. As such, we strive to achieve excellence through a diverse and inclusive workplace that honors the unique talents and lived experiences of each person. Our vision and values are reflected in all our employment-related decisions, including hiring practices. Accordingly, Worcester Regional Food Hub actively seeks people who bring diverse backgrounds and perspectives to join us in our work. 

As an EOE/AA employer, WABEF/Worcester Regional Food Hub will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin or ancestry, age, sexual orientation, gender identification, genetic information, veteran or disability status or any other factor prohibited by law.